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Policies

Duck River Electric technician working on a power station

The contents of the documents below help form DREMC and establish high standards for our daily operations. These documents will acquaint you with the many services, policies, and procedures we follow to meet the needs of the members and communities we serve.

TVA Complaint Resolution

The Tennessee Valley Authority provides regulatory oversight relevant to rates and service practice policies for DREMC and other utilities in the Tennessee Valley. If you have not been able to resolve an issue or complaint with DREMC, TVA’s Complaint Resolution Process may be able to help. You may contact TVA and begin the process using one of three methods:

Online: www.tva.com/complaintresolution

E-mail: complaintresolution@tva.gov

Phone: 1-888-289-8409